Governance
Terms of Service
Commercial terms for the public mill door at kbmill.com. Not legal advice. Plain-language contract for a pilot manufacturing service — not a hosted chatbot and not a certification of your downstream answers. Privacy practices: /privacy (fit for purpose — the privacy page is not a DPA / NDA for confidential corpora).
1. Who you are dealing with
These terms cover use of kbmill.com (the public mill / hopper, Notes, FAQ, architecture, and related pages) and paid mill jobs run through that door.
- Seller / operator: Carroll Miller, doing business as KBMill
- Contact: [email protected]
- Web: https://kbmill.com
By uploading files, starting a job, or authorizing a card hold, you agree to these terms. If you do not agree, do not use the mill.
2. What the service is
KBMill manufactures a portable knowledge package (a ZIP / “knowledge brick”) from documents you submit: structured text, package metadata, and — where produced — chunks, mute / residual listings, and related leave-behinds. You download and keep the package. We do not host your knowledge base as an ongoing SaaS chat product.
The public mill is a showroom / pilot door with intentional caps. Restricted, air-gapped, or regulated work that cannot use this HTTPS plant path is a separate conversation — not this hopper. See privacy and FAQ.
3. Pay on success — authorize, capture, void
This is the commercial core:
| Event | What happens to payment |
|---|---|
| Go (card path) | Stripe places an authorization / hold for $10. Card details are entered on Stripe’s Checkout — we do not store full card numbers on the mill. |
| Usable package ships | We capture the authorized amount. You get a downloadable ZIP (and retrieve / pickup path as applicable). |
| Refuse before run (caps, unsupported type, busy line, gate) | No charge. No hold, or hold is not captured / is released per Stripe timing. |
| Plant fails after Go | We void / do not capture. Failed jobs clear on the fail purge window (see §5). |
| Invite coupon | Does not change the price on the public door. A code skips the card only if this door is explicitly in invite mode. This door is not. |
You approve a $10 charge before milling. Every pile this door accepts is the same price. Removing files does not change it. A scan-heavy pile can take longer. That is time, not a different charge. Ceiling: 15 files / 150 MB, one job at a time. Over that → refuse before processing → no charge.
Sales tax may be calculated via Stripe Tax where configured. Stripe’s terms also apply to Checkout.
4. What “usable package” means (and does not)
Usable means we produced a downloadable portable package for the job that includes, as applicable to that run:
- Primary structured output (e.g. markdown) and package / manifest metadata
- Honesty artifacts the plant emits for that job (e.g. mute / residual listing, craft brief, security / receipt notes when produced)
- A path for you to download within the Ready window
Usable does not mean:
- Perfect OCR, perfect tables, or zero muted material
- That your model will answer every question correctly from the package
- Certification for flight, medical, legal, shop-floor, or other safety-critical use
- That we host, re-run, or indefinitely retain your job after purge
Residual-honest manufacturing lists weak material off the answer path when the plant mutes it. Inspect a sample mute proof and public bricks before you upload sensitive piles.
5. Refunds, disputes, and dissatisfaction
- Refuse / fail before capture: you are not charged. That is the primary “refund” path by design.
- After capture: payment reflects a shipped usable package (§4). If something went wrong on our side (corrupt download, capture without a package, clear plant error), email [email protected] promptly with job details. We will fix, re-issue download access while materials remain, or refund/credit as appropriate.
- Preference / quality disputes (you wanted cleaner OCR, fewer mutes, different chunking, “my model still hallucinated”): the remedy is the package you can inspect — mute board, craft brief, samples on the public shelf — not an open-ended satisfaction guarantee. Talk to the operator; goodwill credits are discretionary, not owed.
- Download window: after Ready, you have 72 hours to download if you have not yet. After your first successful ZIP download, we shorten plant retention to about 30 minutes (re-download refreshes that grace), then purge. Failed jobs clear within 24 hours. Missing the window is not a refundable defect if the package was Ready.
- Card disputes through your bank are available under network rules; contact us first when possible so we can resolve from the ledger.
6. Your responsibilities
- Only upload material you have the right to process this way.
- Do not upload illegal content, malware, or material intended to abuse the plant.
- Do not upload secrets you cannot entrust to this processing model (see workspace sensitive-doc warning and Privacy).
- Save your pickup / retrieve code when shown; treat job URLs as private.
- Download promptly; purge is real.
- You are responsible for how you use the package with your own models and tools.
7. What you keep / what we keep
- Your documents and the ZIP you download remain yours (subject to third-party rights in the sources).
- We do not train public foundation models on your mill uploads.
- We may retain payment / ledger / operational records needed for accounting, tax, and disputes.
- Public proof shelf samples are packages we choose to publish — not your private jobs.
- KBMill plant software, cutter magazine, Notes, and site materials remain ours; the brick format you receive is yours to use in your stack.
7a. Confidentiality of mill jobs (pilot commitment)
For private mill jobs on this door, we treat your uploads and job derivatives as confidential customer materials while they exist on the plant:
- We do not sell them, publish them on the proof shelf, or use them to train a public foundation model.
- Access is limited as described in Privacy §5.2 and /security § Access (sole operator; you via retrieve; named processors for transit/pay — not a content-review workforce).
- We do not disclose job contents to third parties except as needed to run the service (see named processors), to comply with law, or with your direction.
This is a contractual confidentiality commitment for ordinary pilot use — not a substitute for an NDA/DPA with enterprise liability, attested controls, or regulated-data terms. Unauthorized disclosure remedies remain subject to the liability cap in §8. Security mechanics: /security.
8. No warranty of fitness; liability cap
The service and packages are provided as manufactured for a pilot door. We do not warrant that the package is error-free, complete, or fit for a particular purpose, or that answers produced by your models from the package will be correct. No SOC 2 / ISO 27001 claim is made on this page — see Privacy for honest security posture.
To the maximum extent allowed by law, KBMill’s total liability for a given job is limited to the amount you paid for that job (or $0 if the charge was not captured). We are not liable for indirect, incidental, special, consequential, or lost-profit damages, or for decisions you make from model output.
9. Pilot, changes, and suspension
The public mill is a pilot: caps and whether card charges are on may change. The status strip shows that state. The FAQ and the strip should match — if they conflict, treat the live workspace and operator email as authoritative and tell us.
We may refuse jobs, suspend abuse, or update these terms. The effective date at the top will change. Material commercial changes will be posted at https://kbmill.com/terms before they apply to new jobs. Jobs already authorized remain under the terms in effect when you hit Go, unless we agree otherwise in writing (email counts).
10. Governing law / contact
These terms are governed by applicable law in the United States where the operator conducts this business, without inventing a fake corporate jurisdiction. Prefer resolving issues by email with the operator before formal dispute.
Carroll Miller, d/b/a KBMill
Email: [email protected]
Web: https://kbmill.com
Related: Privacy · Security · FAQ · Pay · Operator